Privacy Policy

 

 

Privacy Policy

 

Last updated: 6 September 2025


This Privacy Policy explains how BTS Industries Pte Ltd (“we”, “our”, “us”) collects, uses, and safeguards personal data in accordance with the Singapore Personal Data Protection Act (PDPA) and other applicable laws.


We respect your privacy and are committed to protecting the personal data you provide when interacting with us through our website, email, or business dealings.

 

 

1. Information We Collect


We may collect the following types of information:

 

  • Business contact details: name, company name, job title, email address, phone number, mailing/billing/shipping address.

  • Transaction information: purchase orders, quotations, invoices, payment details (excluding card information), and records of interactions with us.

  • Website usage data: IP address, browser type, and browsing behavior through cookies or analytics tools.

  • Other information: details you provide voluntarily in surveys, event registrations, or customer support requests.

 

If you are only browsing our website, we do not capture data that can personally identify you.

 

 

2. How We Use Your Information

 

We use the information collected for the following purposes:

 

  • To respond to enquiries and fulfill quotations or purchase orders.

  • To manage business relationships and maintain internal records.

  • To improve our products, services, and customer experience.

  • To send updates, promotional offers, or event invitations (only if you have consented).

  • To comply with legal and regulatory requirements.

 

 

 

 

3. Sharing of Information

 


We do not sell or lease your personal data. However, we may share data with trusted third parties when necessary to:

 

  • Host and maintain our website and IT systems.

  • Provide email, marketing, and analytics services.

  • Deliver goods and services (e.g., logistics or payment processors).

  • Comply with legal obligations or lawful government requests.

 


These third parties are contractually bound to protect your data and use it only for the agreed purposes.

 

 

4. Data Retention


We retain your personal data only for as long as is reasonably necessary to fulfill the purposes for which it was collected, or as required by law and business needs (e.g., accounting, tax, or audit obligations).

 

 

5. Security

 

We implement reasonable physical, electronic, and managerial measures to protect your personal data from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

 

 

6. Cookies and Website Tracking

 

Our website uses cookies and similar technologies to enhance user experience and analyze site traffic.

 

  • Essential cookies – required for basic site functionality.

  • Analytics cookies – help us understand how visitors use our website.

  • Preference cookies – remember your settings and preferences.

 

You may choose to disable cookies in your browser. Please note that some features of our site may not function properly if cookies are disabled.

 

 

7. International Data Transfers


If personal data is transferred outside Singapore (e.g., where our service providers are located), we will ensure that appropriate safeguards are in place to protect your information in line with applicable laws.

 

 

8. Your Rights

 

Under the PDPA, you have the right to:

 

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Withdraw consent for the use of your data (subject to legal or contractual restrictions).

  • Request deletion of your personal data, where applicable.

 

To exercise your rights, please contact us (see Section 10).

 

 

9. Links to Third-Party Websites

 

Our website may contain links to third-party sites. We are not responsible for the privacy practices of such sites, and you should review their privacy statements separately.

 

 

10. Contacting Us

 

For questions about this Privacy Policy, or to exercise your data protection rights, please contact our Data Protection Officer (DPO):


Email: leon@bts-industries.com

Mailing Address: BTS Industries Pte Ltd, 40 Toh Guan Road East, #01-69 Enterprise Hub, Singapore 608582

 

 

11. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be posted on this page with a revised “Last updated” date.